What Information We Collect

We collect different types of information depending on how you interact with our platform. Let me break this down into categories that actually matter.

Account Information

When you create an account, we need basic details: your email address, a password you create, and your name. If you choose to add a phone number for account recovery, we store that too. This information helps us identify you and secure your account.

Financial Data You Input

Our budgeting tools work because you share financial information with us. This includes income amounts, expense categories, savings goals, and transaction descriptions. We don't connect directly to your bank accounts unless you explicitly authorize that connection through secure third-party services.

Technical Information

Like most websites, we automatically collect certain technical data: your IP address, browser type, device information, and how you navigate through our platform. We use this to improve functionality and identify technical issues.

Communication Records

If you contact our support team at info@techsavvyenergy.com, we keep records of that correspondence. This helps us provide better assistance and track issues you've reported.

How We Use Your Information

Data collection serves specific purposes. We're not gathering information just to have it sitting in a database somewhere.

• Platform Functionality: Your financial data powers the budgeting tools you use. We process this information to generate spending insights, track progress toward goals, and create personalized recommendations.
• Account Security: We monitor login patterns and device information to detect suspicious activity. If something seems off with your account, we might send you a verification email.
• Service Improvement: Anonymous usage patterns help us understand which features people find useful and where they encounter problems. This guides our development priorities.
• Customer Support: When you reach out with questions, we reference your account information to provide relevant assistance.
• Legal Compliance: Vietnamese regulations require us to maintain certain records and respond to valid legal requests.

Data Storage and Security

Your information lives on secure servers with multiple layers of protection. We use industry-standard encryption for data transmission and storage. But I want to be honest about something: no system is completely invulnerable. We implement strong safeguards, but absolute security doesn't exist.

Our Security Measures

• SSL/TLS encryption for all data transmission
• Encrypted database storage for sensitive financial information
• Regular security audits and vulnerability assessments
• Restricted employee access based on job requirements
• Automated backup systems with geographic redundancy
• Multi-factor authentication options for user accounts

We store your data on servers located in secure facilities. Vietnamese data protection regulations influence how we handle and process this information.

Who We Share Information With

We don't sell your personal data. Period. But we do share information in specific circumstances where it's necessary for the service to work or where law requires it.

Service Providers

Third-party companies help us operate the platform. This includes hosting providers, email services, and analytics tools. These providers sign agreements limiting how they can use your information.

Financial Institutions

If you connect your bank accounts through our platform, we use secure third-party services that specialize in financial data connections. These services operate under strict security standards and separate agreements.

Legal Requirements

Vietnamese law sometimes requires us to disclose information to government authorities. We respond to valid legal requests but push back on overly broad demands when appropriate.

Business Transfers

If TechSavvyEnergy merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you before this happens.

Your Rights and Control

Vietnamese privacy regulations give you specific rights regarding your personal data. Here's what you can do and how to do it.

How to Exercise These Rights

Send requests to info@techsavvyenergy.com with "Data Rights Request" in the subject line. We'll verify your identity before processing any requests. Include your registered email address and specify which right you want to exercise.

You can also visit our office at 8 Nguyễn Bá Ngọc, P.Trà Bá, Thành phố Pleiku, Gia Lai 600000, Vietnam during business hours. Call +842113721138 if you need clarification about the process.

Data Retention Periods

We don't keep information forever. Different data types have different retention schedules based on their purpose and legal requirements.

After retention periods expire, we permanently delete information from our systems. Backups that include your data get overwritten within 90 days of deletion.

Cookies and Tracking

Our platform uses cookies and similar technologies. These small data files help the website function properly and remember your preferences.

Essential Cookies

Required for basic functionality like keeping you logged in and maintaining security. You can't disable these without breaking core features.

Analytics Cookies

Help us understand how people use the platform. This data gets anonymized before analysis. You can opt out of analytics tracking in your account settings.

Preference Cookies

Remember your settings and customization choices. Disabling these means you'll need to set preferences each visit.

Most browsers let you control cookie settings. Check your browser's help documentation for instructions. Keep in mind that blocking certain cookies will limit platform functionality.

International Data Transfers

We primarily store data within Vietnam, but some service providers operate servers in other countries. When information moves across borders, we ensure appropriate safeguards exist through contractual agreements and security measures.

If you access our platform while traveling outside Vietnam, your data may route through international networks. We maintain encryption during these transfers.

Children's Privacy

TechSavvyEnergy isn't designed for children under 16. We don't knowingly collect information from minors. If we discover that a child's information ended up in our systems, we delete it promptly.

Parents or guardians who believe their child provided us with information should contact us immediately at info@techsavvyenergy.com.

Changes to This Policy

Privacy practices evolve as technology changes and regulations update. We review this policy regularly and make revisions when necessary.

Significant changes get announced through email notifications to registered users. Minor updates appear on this page with a revised "Last Updated" date. We recommend checking this policy periodically, especially before sharing new types of information with us.

Vietnamese Legal Framework

Our privacy practices comply with Vietnamese regulations governing personal data protection. This includes the Law on Cybersecurity and related decrees that establish standards for data collection, storage, and processing within Vietnam.

Vietnamese residents have specific rights under local law. If our privacy practices conflict with Vietnamese regulations, local law takes precedence. We work with legal advisors to maintain compliance as regulations develop.